What if “good enough” service is actually your business's silent killer? In this no-BS masterclass, I sit down with John Tschohl, the relentless global CX guru who's been transforming businesses for 50 years—not with gimmicks, but with world-class service that scales profits, not payrolls.

If you think customer experience is a “nice-to-have” or something you handled a decade ago, this episode is your wake-up call.

🚨 Inside this episode: 

– Why most CEOs are dead wrong about how customers actually feel

– The 3 things every leader MUST do to create “over happy” customers 

– How brands like Amazon, Costco, and Apple dominate through experience 

– The real ROI of customer service (John backs it up with stock market proof) 

– Why self-service and AI aren’t the problem—but your strategy might be

🎯 Key takeaway:

Great service isn’t a department—it’s a decision. And if you want to dominate your market, you can’t afford to leave it to chance.

✅ Subscribe to Chats with Jason for more unfiltered conversations that transform business through experience. 

📲 Share this episode with a leader who thinks their CX is good enough. 

💬 Comment below: What’s ONE thing you’ll change in your customer strategy after hearing John?

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

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Follow John Tschohl: 

Website: https://johntschohl.com/

LinkedIn: https://www.linkedin.com/in/johntschohl/

Youtube: https://www.youtube.com/@ServiceQuality1

Facebook: https://www.facebook.com/JohnTschohlCustomerServiceGuru/

Buy the book: Relentless https://amzn.asia/d/0ciudC3

What if your customers never forgot how you made them feel?

In this powerful episode of Chats with Jason, former Disney executive Dennis Snow reveals how world-class experiences aren’t built with fairy dust—but with systems, mindset, and mission. From the legendary Disney onboarding process to the simple yet profound principle of treating every guest with respect, Dennis pulls back the curtain on what truly makes service unforgettable.

💡 Whether you're a startup founder or Fortune 500 leader, you’ll discover:

• The 3 things every customer craves (and few companies consistently deliver)
• Why onboarding isn’t just HR—it’s identity engineering
• How small gestures (like a balloon “report card”) create lifelong brand advocates
• The question every leader must ask to unlock their team's hidden magic
• Why customer-first is more than a slogan—it’s a cultural commitment

And yes, he even shares how to explain customer experience… to a 7-year-old.

🔥 Key Insight: “The experience is what makes us unique. And when we create unique experiences—we can change the world.”

🎯 Call to Action: If you’re ready to build a business people love to talk about, hit subscribe, share this episode with a service-minded leader, and leave a review. Because when you transform the experience, you transform your business and the world around you.

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

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Facebook: https://www.facebook.com/jasonsbradshaw

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Follow Dennis Snow: 

Website: https://snowassociates.com/

LinkedIn: https://www.linkedin.com/in/dennissnow-customer-experience-expert/

Youtube: https://www.youtube.com/user/snowdennis

Facebook: https://www.facebook.com/dennis.snow

Twitter/X: https://x.com/DennisSnow

Buy the book: Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life https://a.co/d/57BHZQq

What if the reason your business isn’t growing… isn’t strategy—but apathy?

In this powerful episode of Chats with Jason, global transformation leader Lior Arussy reveals why customer experience isn’t a department—it’s a decision.

From walking away from a prestigious executive role to launching a movement that’s impacted 200+ brands (Mercedes-Benz, Royal Caribbean, and more), Lior shares the untold truth about why most change efforts fail—and what you can do today to rise above mediocrity and ignite meaningful impact.

⚡ You’ll discover:

The mindset shift that separates industry leaders from cynical laggards

Why “self-service” may be silently destroying customer loyalty

The 5 actions your customers take that actually measure experience

How to lead even when you’re not in charge (yes, Susie from accounting, this one’s for you)

And the one question every CX leader must answer to win C-suite support

🔥 Whether you're a CEO, team leader, or just someone tired of saying “why bother?”—this episode is your invitation to stop playing small and start authoring your own story.

🛑 Because if you don’t write your story... someone else will.

🎧 Listen now. Be moved. Take action.

👉 Get Lior’s latest book "Dare to Author" and all show resources in the links below.

—

✨ When you transform the experience, you transform your business—and the world around you.

📲 Like, share, and subscribe for more insights every week on Chats with Jason.

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

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Follow Lior Arussy:

Website: https://www.liorarussy.com/

LinkedIn: https://www.linkedin.com/in/liorarussy/

Youtube: https://www.youtube.com/@liorarussy652

Twitter/X: https://x.com/LiorStrativity

Buy the book: Dare to Author!: Take Charge of the Narrative of Your Life https://a.co/d/1G3kIJO

💥 What if the smallest shift could create your biggest breakthrough in business—and in life?

In this heartfelt episode of Chats with Jason, bestselling author and CX legend Marilyn Suttle reveals how to turn tension into trust, mistakes into mentorship, and angry customers into raving fans.

💡 You’ll discover:

✅ The LAP framework for diffusing customer frustration fast

✅ Why empathy isn’t soft—it’s your sharpest leadership tool

✅ How a Ritz-Carlton employee turned heartbreak into humanity (real story!)

✅ The “Gladys Principle” for managing difficult people—at work and at home

✅ Why consistency and curiosity are the hidden keys to brand loyalty

🎯 Whether you're a frontline service star, a C-suite executive, or just someone who wants to lead with heart, this episode will give you the mindset, tools, and stories to transform every interaction.

💬 Drop a comment with your biggest takeaway.

🔔 Subscribe for more conversations that turn experience into impact.

Because when you transform the experience, you transform your business—and the world around you.

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

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Follow Marilyn Suttle: 

Website: https://marilynsuttle.com/

LinkedIn: https://www.linkedin.com/in/marilynsuttle/

Facebook: https://www.facebook.com/SuttleShift/

Youtube: https://www.youtube.com/@MarilynSuttle

Twitter/X: https://x.com/marilynsuttle

Buy the book: Who's Your Gladys? https://a.co/d/4FcGSeU

All Business Is Personal: How Human Connection Wins in the Age of AI | Joseph Michelli on Customer Experience Mastery

✨ What if the real secret to business success isn’t more technology... but more humanity?

In this powerful episode of Chats with Jason, I sit down with world-renowned author, speaker, and human-centered leadership expert Dr. Joseph Michelli.

We dive deep into why unforgettable customer experiences aren't created by accident — they’re crafted intentionally through care, connection, and curiosity.

🚀 You'll learn:

• Why "customer service" is dead — and how "customer experience" truly transforms brands.
• Joseph’s personal story of early failure (and what it taught him about listening first).
• The #1 shift legendary brands like Starbucks, Zappos, and Ritz-Carlton made to win lifelong loyalty.
• How to balance technology and humanity in the Age of AI.
• The small leadership change you can make TODAY that will dramatically impact your customer and employee experience.

🎯 Key Takeaway:

Personalization is not the same as being personal. In a world of automation, real human connection is your unfair advantage.

💬 Favorite Quote:

"AI can give you personalization — but it takes people to make it personal." — Joseph Michelli

🔥 Plus, Joseph shares behind-the-scenes insights from his newest book:

"All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement" — including how One Medical became so successful Amazon bought them for $4 billion.

👀 If you care about leadership, customer loyalty, or building a brand people love — this is a must-watch.

🔔 Don’t forget to like, comment, and subscribe — it helps more leaders create unforgettable experiences!

#CustomerExperience #Leadership #JosephMichelli #BusinessGrowth #ChatsWithJason

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

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Follow Joseph Michelli: 

Website: https://www.josephmichelli.com/

LinkedIn: https://www.linkedin.com/in/josephmichelli/

Facebook: https://www.facebook.com/TheMichelliExperience

Youtube:  https://www.youtube.com/@TheMichelliExperience/

Twitter/X: https://x.com/josephmichelli

Podcast: https://drjosephm.podbean.com/

Buy the book: 

All Business Is Personal: One Medical’s Human-Centered, Technology-Powered Approach to Customer Engagement -  https://a.co/d/aAf5KRB

💡 What happens when a bald guy decides to teach the world how to cut hair on YouTube?

That’s the question Stephen Marinaro—aka TheSalonGuy—answered with over 1 million subscribers, hundreds of millions of views, and now a #1 bestselling book Why, What, How: The Step-by-Step Playbook for Creating a Memorable Brand.

In this transformational episode of Chats with Jason, you’ll discover:

🔥 The viral moment that made Stephen go from “just one viewer” to inspiring millions

🔥 The power of taking uncomfortable action (like turning around at your car door and walking back into opportunity)

🔥 How a DM to Gary Vee turned into being featured in Crushing It!

🔥 Why skipping your “why” is killing your brand before it begins

🔥 What separates flash-in-the-pan influencers from those with real staying power

🎯 Whether you’re a creative entrepreneur, a brand builder, or just someone trying to stay relevant in a world of constant change—Stephen’s story will move you, challenge you, and fuel you to finally take action.

📚 Grab a copy of his game-changing book: Why, What, How

👉 Available now on Amazon at https://a.co/d/5GW69IK

💬 Timestamps

00:00 – Intro: Transforming the experience

01:11 – From salon chairs to YouTube stardom

04:29 – Why his first goal was just ONE person

07:16 – Crashing Fashion Week & interviewing celebs

10:16 – What most branding books miss

12:29 – Why “Why” matters more than ever

16:29 – Staying relevant in a world that’s constantly changing

19:18 – Hair, beards, and bonding with John Voight

22:29 – How a $200 bottle of wine got Gary Vee’s attention

28:13 – The ONE thing you must do after reading Stephen’s book

✅ If this episode lit a spark in you:

👍 Like

🔁 Share

📥 Comment below: What’s your “Why”?

🔔 Subscribe for more conversations with creators, disruptors & doers.

🧠 Because when you transform the experience—you transform your business and the world around you.

#ChatsWithJason #TheSalonGuy #StephenMarinaro #BrandBuilding #EntrepreneurMindset #ContentCreators #HairIndustry #GaryVee #PodcastInterview #WhyWhatHow #Inspiration #CreativeEntrepreneurs #AuthenticityWins

Follow Jason S Bradshaw:

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Get ready for a game-changing conversation on 'Chats with Jason' where host Jason S. Bradshaw as he interviews Stu McLaren, a pioneering entrepreneur and membership expert. Stu shares his incredible journey from his first online sale in 2004 to co-founding the world's most popular membership platform on WordPress in 2008 and beyond. Discover how Stu's experiences and innovative ideas led to the creation of Membership.io and why he believes that a membership model is essential for business success. Learn valuable insights on launching and sustaining a membership, the importance of customer onboarding, and how to avoid common pitfalls. Plus, get an inside look at Stu and his wife Amy's philanthropic efforts with the Village Impact charity. Perfect for entrepreneurs, business owners, and leaders looking to create predictable profits and build lasting customer relationships. Don't miss out on this transformative episode!

🔥 Enjoyed this episode? Hit the thumbs-up button and subscribe for more insights on transforming your business. 🚀

🚀 Turn Your Passion into Predictable Profits!

Imagine transforming what you already know and love into a thriving membership business that generates consistent monthly income.​ https://membershipworkshop.com?ref=r5z3u 

Join Stu McLaren's FREE Membership Workshop from May 8–15 and discover:​

• How to identify your perfect membership niche
• Proven strategies to attract and retain loyal members
• Step-by-step guidance to launch your membership site successfully​

This exclusive workshop is available only once a year, and spots are limited. Don't miss this opportunity to build a business that offers freedom, impact, and recurring revenue. https://membershipworkshop.com?ref=r5z3u 

Remember I am donating 50% from any affiliate commissions to the charity, Village Impact. 

#MembershipModel #RecurringRevenue #BusinessGrowth #PredictableProfits #Entrepreneurship #BusinessStrategy

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

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Twitter/X: https://x.com/jasonsbradshaw

Follow Stu Mclaren: 

Website: https://stu.me/

LinkedIn: https://www.linkedin.com/in/stumclaren/

Facebook: https://www.facebook.com/stumclaren

Instagram: https://www.instagram.com/stumclaren/

Youtube: https://www.youtube.com/@StuMe

Twitter/X: https://x.com/StuMcLaren

Tiktok:https://www.tiktok.com/@stumclaren

Buy the book: 

Predictable Profits: Transform Your Business from One-Off Sales to Recurring Revenue with Memberships and Subscriptions

 Amazon - https://a.co/d/1xLPM2G 

 Website - https://stu.me/predictable-profits

Sign up for the Free Workshop here :https://membershipworkshop.com?ref=r5z3u 

Support Village Impact here: https://villageimpact.com/

In this episode of Chats with Jason, host Jason S. Bradshaw interviews bestselling author and expert communicator Neil Gordon. Neil, who has a rich background in editorial work at Penguin Random House, shares his journey from struggling reader to influential author and consultant. The discussion emphasizes the importance of convincing your audience that change is possible, rather than simply bombarding them with information. Neil introduces his latest book, The Most Powerful Sentence of All Time, and delves into the art of persuasion through storytelling. This episode is a must-watch for public speakers, communicators, marketers, business leaders and entrepreneurs looking to elevate their message and engage their audience more effectively. Tune in to learn actionable tips on how to make your message heard and transform your business.

🔥 Smash that like button and hit subscribe to unlock more game-changing business transformation content! Don't miss out on future episodes that could revolutionize your business. 🚀

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

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Follow Neil Gordon: 

Website: https://neilcanhelp.com/

LinkedIn: https://www.linkedin.com/in/neilcanhelp/

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Youtube: https://www.youtube.com/@neilcanhelp1071

Twitter/X: https://x.com/neilcanhelp

Tiktok: https://x.com/neilcanhelp

Buy the book: The Most Powerful Sentence of All Time: A Fable About Persuasion - https://a.co/d/9nU1j69

In this episode of 'Chats With Jason', host Jason S. Bradshaw welcomes Kathryn Strachan—a renowned keynote speaker, fractional CMO, strategy consultant, and author. Kathryn shares insights from her new book 'Scaling for Success: How to Build a Brand That Breaks Barriers' and gives invaluable advice on effective marketing strategies, the importance of personal branding, and how to identify and target your ideal audience. Learn how she single-handedly grew Copy House to a $2 million annual revenue business and why investing in marketing is essential for business growth. Don't miss out on Kathryn's expert tips for marketers, business owners, entrepreneurs, and startups! 

Like and subscribe for more business transformation content. 

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

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Twitter/X: https://x.com/jasonsbradshaw

Follow Kathryn Strachan: 

LinkedIn: https://www.linkedin.com/in/kathryn-strachan/

Podcast: https://open.spotify.com/show/68ivLxoRC75Ju4c8SzpHTh?si=fb0f1958bdc34af8

Buy the book: Scaling for Success: How to Build a Brand that Breaks Barriers - https://a.co/d/iJNtsHn

Welcome to Chats with Jason! We are joined by Christopher Goff, bestselling author and sales compensation expert. We discuss hiring strategies, sales talent onboarding, and compensation practices. Christopher shares insights on finding culture-fit candidates, retaining top performers, and managing pay transparency. Essential listening for business leaders and sales professionals looking to improve their operations. Like, subscribe, and leave a 5-star review!

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

Instagram: https://www.instagram.com/jasonsbradshaw/

Twitter/X: https://x.com/jasonsbradshaw

Follow Christopher Goff: 

Website: https://www.salescompguy.com

LinkedIn: https://www.linkedin.com/in/christopherjgoff

Instagram: https://www.instagram.com/salescompguy/

Facebook: https://www.facebook.com/salescompguy

Pinterest: https://www.pinterest.com/salescompguy/

 YouTube: https://www.youtube.com/@salescompguy

Buy the books:

Starting Simple: Sales Compensation - https://a.co/d/dTI6bFB

Starting Simple: Sales Compensation Workbook - https://a.co/d/0EnU0vf

Starting Simple: Finding Fairness - https://a.co/d/h5Wj1yx

Pay Transparency: Readying Your Organization for Pay Equity Legislation - https://a.co/d/g9r7kBP

Hiring for Sales: The Essential Guide to Navigating the Sales Talent Acquisition Process - https://a.co/d/8gNGTof

#SalesCompensation #CompStrategy #BusinessLeadership  #BusinessPodcast #CompensationPlanning #SalesSuccess #BusinessGrowth #ChatsWithJason