It's our 100th Episode! To celebrate we invited Joy Duling of The Joy of Membership to be our guest because for all nonprofits, Members and Stakeholders are the core of what we do. The individual Member Experience must be addressed for future success. We discussed the Member Journey and the Carepoints along the way. Joy shares the meaning of the acronym CARE which drives the Member Journey and how to identify the CARE points for individuals. As a gift to celebrate our 100th episode, Joy shared her member journey care points list. Download it at her website thejoyofmembership.com/25 (that's right - 25 points to give your members a great experience!). Don't miss our future episodes - subscribe to our playlist!