This episode: We talk with guest Kevin Mayeux, Chief Staff Executive (CSE) of NAIFA about the importance of strong relationships with Chapters. Whether your program has state or local (or Both!) chapters can be a staunch and reliable partner in promoting and supporting the association's mission. We discuss why CSE's should value chapters, ways to deliver great service, and how to get through those sometimes tense times that any relationship can face. What do you think? Share a comment!