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Too often, the signals we send through digital channels (web, social, email, etc) are so focused on transactions – which often mean price – or so focused on expertise – which means content – but very little is focused on trust. Pretend to be a client: when they interact with you online, will they see you as cheap, smart, or trusted?
By Randall CraigToo often, the signals we send through digital channels (web, social, email, etc) are so focused on transactions – which often mean price – or so focused on expertise – which means content – but very little is focused on trust. Pretend to be a client: when they interact with you online, will they see you as cheap, smart, or trusted?