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"So I took the bottle, I took the glass, and I poured the water. Now, what's unusual about this story is that I tilted the glass and it just came naturally to me. Automotive. Didn't even have to think what I was doing. Poured it, gave it to him. And I thought, my job is done. He had a sip or two, and then his frown looked at me. And then he looked at me."