Chenda Fruchter is the Assistant Commissioner, Director of Content & Agency Relations, Department of Information Technology and Telecommunication in New York City. And she the design lead for the information service 311. In this presentation, she explains some of the processes and design decisions she makes to help NYC be more informed.

Chenda Fruchter is the Assistant Commissioner, Director of Content &amp; Agency Relations, Department of Information Technology and Telecommunication in New York City. And she the design lead for the information service 311. In this presentation, she explains some of the processes and design decisions she makes to help NYC be more informed.

Chenda Fruchter - Service Design at 311

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Chenda Fruchter - Service Design at 311

Chenda Fruchter - Service Design at 311