Illness (not wellness) drives the U.S. healthcare delivery system. But some are trying to flip the status quo upside down, building models designed to keep patients out – not in – hospitals and clinics. In this episode of the Oliver Wyman Health Podcast, Sam Glick, a partner in Oliver Wyman’s Health & Life Science practice, chats with Dr. Gaurov Dayal, ChenMed’s President of New Markets and Chief Growth Officer. ChenMed is a primary care group caring for a specific population subset – low-to-moderate income seniors from underserved areas who have both Medicare Advantage and chronic health problems. ChenMed opened three decades ago as a single physician practice in Florida, and by the end of this summer, ChenMed will have expanded to 60 clinics serving seniors in 8 states. ChenMed is now one of only a few primary provider groups and healthcare systems that’s expanded nationwide – and continues to expand – successfully across multiple markets. Sam and Gaurov discuss what makes ChenMed’s model unique, scalable, and one where patients say, “Wow, this is really cool.”

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