Working in agencies has both ups and downs, and Todd Hansen, Principal at O'Malley Hansen Communications, believes we need to reflect more on what we love about agency life. Building a successful, long-term agency career requires a specific skillset — some constant and some constantly evolving — and a particular mindset. Todd discusses the exciting challenges and changes our talent has seen in the last five years, some that are likely to come in the next five, and the responsibilities of leaders to guide talent through them.