In this episode Chhavi Raj talks us through her first year practicing Lean in the banking industry with HSBC. She walks us through her struggles with communicating with all stakeholders  the value of Lean and the “Value stream” and how it can drive out waste and help design processes that increase customer satisfaction.

Chhavi’s favorite book is “Marketing Management by Philip T. Kotler, Kevin Lane Keller“, have you read it? Check out all our guests book top book recommendations here” and let us know your favorite.

     

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Our guest: Chhavi Raj

https://www.linkedin.com/in/chhavi-raj-96b1728a

Our host: Mark Dejong can be reached at:

https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/

[email protected]

https://www.4ppartners.ca

Phone: 1-778-807-9691