No matter what business you’re in, it is no secret that winning and retaining customers is critical to long term success. But sometimes that’s easier said than done. The challenge is that we are living through a time of unprecedented disruption. Everything from digital advancements to social, economic, and environmental changes are impacting life - and business - as we know it. What may have worked for organizational leaders five years ago (or even sooner than that!) is not necessarily going to have the same impact on success today. This episode will identify the essential areas that businesses need to focus on to not only survive, but most importantly, thrive during these rapidly changing times.

Named a top 5 global retail influencer, joining us for this conversation is Steve Dennis. Steve is a leading retail expert on strategic growth and innovation who speaks worldwide on how businesses can reignite growth in the age of digital disruption. He's been named a top 5 retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in the media, as a Forbes Senior Contributor and on his podcast. His best-selling book is Remarkable Retail: How to Win & Keep Customers in the Age of Disruption.