This episode explores how to think about choosing a commercial washing machine for a medium-sized facility, such as aged care, hospitality, or multi-unit accommodation. Rather than focusing only on price or capacity, it explains why factors like daily laundry volume, throughput, extraction speed, installation constraints, and local service support matter more in practice. The discussion highlights common misunderstandings — including relying on domestic machines or oversized equipment — and explains why outcomes vary between facilities that appear similar. Overall, the focus is on matching the machine to the real operational environment, not just the specifications on a brochure.