Summary

Would you want a human brain surgeon or the latest AI robotic surgeon to perform surgery? 

In this episode of Growing Pains, Chris Hood former director of innovation at Google, author of Inf-AI-lable , talks about AI's implications for businesses, particularly in customer-centric approaches. Chris presents a contrarian view that while AI has made significant strides, it is not near where the hype claims it to be. Chris argues that what has really changed is distribution to consumers - but not the science. 

He talks about the ethical considerations surrounding its use in critical fields like law and medicine and the importance of self-knowledge in navigating its future implications. 

Takeaways

AI has been around for over 60 years, but its accessibility has changed recently.
The hype around AI (promoted by investors and AI companies) often overshadows its actual capabilities.

Starting with technology (often thin wrappers) rather than customer needs and deep domain knowledge can lead to failure.

Companies should provide options for customer interactions, balancing AI and human support.

Understanding the limitations of AI is crucial for businesses.  Context sharing in AI interactions is crucial.

Rapid AI advancements outpace regulatory measures.

Bias in AI tools can affect decision-making. Diverse AI perspectives can enhance creativity.

Self-knowledge is vital in understanding AI's impact.

For more information visit 

Chrishood.com 

Outforce.ai 

For more insights from Sean, visit OUTFORCE.AI