Chris Walker, vice president of Northeast region for David Allen and NTCA's Tile Person of the Year, talks more about the advantages and disadvantages if hiring installers verses using independent contractors. He also talks about using certified installers and the advantages it brings to the marketplace. He talks about the David Allen organization and its 98 year history and the importance of relationships in the industry, as well as dealing with the problems associated with floor covering installation being one of the last products to be installed on the jobsite.