Experience Matters

Christian Sokolowski’s AI customer support playbook every leader should hear


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Christian Sokolowski, VP of Customer Support at Rebuy Engine, built an AI support workflow that now resolves 45% of tickets automatically. He shares how his team connects knowledge bases, trains AI with live interactions, and feeds insights back to the product. A practical look at building AI support that’s fast, accurate, and human.

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Experience MattersBy Hiver