Welcome Back!

This week I interview Christine Mitchell A.K.A. The Car Lady! We talk about all things Fixed Ops in a Pandemic landscape. We are tackling questions like how has the pandemic impacted the service side of the business? Is there a long-term impact that dealers need to consider? What about the ownership journey? And many more.

Tune in to this episode in its entirety for some take-aways that you can implement at your store today!

Time Highlights:

03:30 The impact that pandemic has had on the service side of the business.

11:00 Are Advisers salespeople and should we treat them as such.

15:48 Should we try to set up the first service visit at the time of purchase, why or why not?

19:00 How can your dealer stand out from the crowd

20:00 Idea on how to leverage Carvana and Vroom buyers

23:00 You sold a car, now what is next?

39:00 Next five years

Connect with Christine:

LinkedIn: https://www.linkedin.com/in/christine-mitchell-67364920/detail/contact-info/

Facebook: https://www.facebook.com/TheCarLadyCanada

Website: https://www.thecarlady.ca/

Twitter: https://twitter.com/iamthecarlady

Email: [email protected]

Also, don’t forget to check us out at our website and on the following platforms:

Facebook: https://www.facebook.com/Dealertalk/

Instagram: https://www.instagram.com/dealertalk/  

YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber 

Twitter: https://twitter.com/TalkDealer

LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/  

Thank you for tuning in and as usual, we will TALK later!