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This Show's TL;DR:

• The evolution of how finance is viewing returns
• Does the finance team agree with doing free returns?
• How finance is evaluating the effectiveness of a returns policy 
• The change from a cost center to a profit center
• What's a net-zero customer and how to avoid them
• Tactics to retain more revenue and even create up-sell potential 
• Tips to convince your finance team to invest in returns

Other Helpful Resources on This Topic:

• A Return ≠ A Refund 
• 4 Strategies to Turn Refunds Into Exchanges
• The Different Types of Returns and How They Impact LTV