Allison Fippinger is an independent certified project manager and change agent who works with non-profit arts organizations on large-scale strategic projects including website redesigns and CRM implementations. In this episode, Erik and Allison discuss how organizations can be more successful when it comes to conducting large- scale projects that require cross-organizational participation and major change. Not surprising, success often comes down to culture. Erik and Allison also discuss the pros and cons of bringing in an outside project manager, why most of us underestimate the time projects like this will take, and the magic CRM and ticketing platform that will solve every organization's challenges.