Robin Cantrill-Fenwick is the CEO of Baker Richards, a UK-based arts software and consultancy specializing in earned income strategy and audience development for arts and culture. He was previously the Deputy Executive Director of the Mercury Theatre Colchester and led digital transformations for organizations including the UK’s National Trust, The Royal Society (National Academy of Science), and the University of Westminster.

In this episode, Robin shares data from The Insights Alliances’ Culture Restart Audience Tracker, an audience sentiment tracking survey that aims to understand attendees’ attitudes toward engaging with culture now and in the future. Robin also explains why behavioral audience segmentation is crucial, how socially distanced seating can become a premium offering, and how organizations can address digital programming pricing challenges.