In this episode of Small Business Intelligence, hosts Joe McCaffrey and Louis Silva take the show on the road, literally. Speaking with Chris and Diane Ozmun, owners of Oz 'N Bones Barbecue in Colchester, the conversation covers the Ozmun's journey from a successful food truck to a brick-and-mortar restaurant, as well as their initial challenges, such as location choices, financial investments, and overcoming the economic impacts of COVID-19. They delve into the importance of having great food, a good location, and effective cost management in the food service industry. Chris and Diane also share insights on their marketing strategies, customer relationship management, and the legislative and economic factors impacting their business. Despite facing numerous obstacles, they emphasize the significance of long-term planning, customer service, and community involvement for sustained success.