Ep. 138: Cindy Gallagher, Upskilling

The key to a smooth transition into the Fourth Industrial Revolution is the ability to seamlessly upskill and reskill the workforce. Cindy Gallagher shares with us the who, what, when, where, why, and how to get it done. She specifically focuses on the why, such as delivering the right product or service to all of our consumers and stakeholders; and the how. Traditional methods of reskilling, such as training programs and schooling, aren’t enough. Engaging the workforce in ongoing training and opening up new opportunities that leverage that learning ensures companywide growth. The leadership team must facilitate this new mindset in order for it to be successful.  Gallagher closes with a soccer metaphor—she was once a goaltender—and offers additional tips on how to achieve that elusive “how.”