CIO Talk Network Podcast

Guest: Kjersten Margaret, Chief Data Officer, Prudential Financial

Guest Bio: https://www.ciotalknetwork.com/contributor/kjersten-moody/

More on this Episode: https://www.ciotalknetwork.com/prudential-navigating-150-years-of-change-with-data-innovation/

More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/

More on Data Analytics: https://www.ciotalknetwork.com/topics/data-analytics/

More on Finance: https://www.ciotalknetwork.com/topics/finance/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Picture a thriving company, GoodLife Fitness, grappling with outdated support systems that couldn’t keep up with rising customer expectations. They faced long response times, frustrated clients, and a support team bogged down by inefficient processes. Realizing the urgent need for change, GoodLife Fitness partnered with Freshworks and utilized Freshservice, leveraging AWS’s robust cloud infrastructure to embark on a transformative journey.

Through close collaboration with their partners, GoodLife Fitness tackled their challenges head-on. How did they integrate cutting-edge technology, flexibility, and innovation to identify and overcome key pain points? What steps were crucial in transforming their service delivery, boosting employee satisfaction, and setting a new standard for excellence?

Guest: David Flesh, Vice President of Product Marketing, Freshworks

Guest Bio: https://www.ciotalknetwork.com/contributor/david-flesh/

Guest: Robert Vermeersch, Manager of Help Desk Support, GoodLife Fitness

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-vermeersch/

More on this Episode: https://www.ciotalknetwork.com/goodlife-fitness-journey-of-innovation-flexibility-and-cutting-edge-technology/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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The rapid rise of generative AI is compelling organizations to adapt their working methods, decision-making, and collaboration. Leaders face challenges such as redefining workforce roles, ensuring ethical AI practices, and managing cross-functional teams that understand AI's business and technological aspects. Yet, these challenges also offer significant opportunities for streamlined workflows, enhanced innovation, and new avenues for employee growth. To navigate this changing landscape, leaders must play a pivotal role in reshaping organizational structures to empower agile decision-making while maintaining strategic alignment. They should create a culture that motivates employees to upskill and actively engage with AI-driven processes. Moreover, they must develop governance models that address the ethical and societal impacts of GenAI solutions. So, how can they reorganize structures to foster agility without compromising strategic goals? How can a culture of upskilling and innovation be built around AI-driven processes? What governance strategies can ensure ethical and responsible AI adoption?

Guest: Lori Bieda, Chief Data and Analytics Officer, BMO, North American Personal and Business Bank, BMO Financial Group

Guest Bio: https://www.ciotalknetwork.com/contributor/lori-bieda/

More on this Episode: https://www.ciotalknetwork.com/redefining-leadership-culture-and-organizational-structure-in-the-genai-era-2/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Legacy systems are like old trees – deeply rooted reliable, but not always adaptable to rapidly changing environments. With the advent of cloud computing, IoT, and other emerging technologies, there’s pressure on businesses to innovate. But this innovation can’t come at the cost of discarding these reliable legacy systems. How can companies smoothly transition and integrate newer technologies without uprooting their existing IT foundations?

Guest: Helen Norris, Chief Information Officer, Chapman University

Guest Bio: https://www.ciotalknetwork.com/contributor/helen-norris

Guest: Hardik Bhatt, Chief Executive Officer, SDI Presence

Guest Bio: https://www.ciotalknetwork.com/contributor/hardik

More on this Episode: https://www.ciotalknetwork.com/marrying-legacy-systems-to-modern-marvels/

More on CXO: https://www.ciotalknetwork.com/topics/cxo-talks/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Identifying the value areas of generative AI is only the first step. Senior business, AI, data analytics, and IT leaders must unlock GenAI’s full potential in hyper-personalized customer experiences, predictive analytics, and scalable content generation. This requires adaptable business models, optimized revenue streams, and effective risk management.

Leaders need to quantify the ROI of GenAI initiatives and identify scalable use cases that align with strategic goals. And, agile data strategies prioritizing ethical AI adoption will be essential, enabling them to adapt to market demands and customer expectations.

So, how can leaders ensure their GenAI initiatives deliver strategic value while aligning with long-term business objectives? What scalable use cases and innovative models will harness GenAI’s full potential?

Guest: Sally Miller, Global Chief Information Officer, DHL Supply Chain

Guest Bio: https://www.ciotalknetwork.com/contributor/sally-miller/

More on this Episode: https://www.ciotalknetwork.com/extracting-strategic-value-from-genai/

More on AI: https://www.ciotalknetwork.com/topics/ai/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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The surge in digital transformation initiatives has brought forth many cybersecurity challenges. Businesses are under pressure to offer seamless digital experiences, which often means integrating multiple platforms and technologies. Yet, each integration point is a potential vulnerability. As cyber threats grow more sophisticated, how can businesses ensure robust security without hindering the user experience or compromising the operational flow?

Guest: Prasanna Kumar Burri, Group Chief Information Officer, Dangote Industries

Guest Bio: https://www.ciotalknetwork.com/contributor/prasannakumar-burri

More on this Episode: https://www.ciotalknetwork.com/stitching-seamless-digital-journeys-in-a-minefield-of-threats/

More on Security: https://www.ciotalknetwork.com/topics/security/

More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/

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The days of businesses operating in silos are numbered. With the rise of digital platforms and technologies, companies are part of broader ecosystems involving partners, customers, and competitors. How can CXOs navigate and leverage these ecosystems to drive growth, innovation, and customer value while managing associated risks?

Guest: Leo Bodden, Group Vice President & Chief Digital and Technology Officer, NewYork-Presbyterian Hospital

Guest Bio: https://www.ciotalknetwork.com/contributor/leo-bodden/

More on this Episode: https://www.ciotalknetwork.com/harnessing-the-power-of-ecosystems-in-the-digital-age/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/

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As the global discourse shifts towards sustainability, businesses are pressured to align their strategies with environmental and social responsibilities. In a world where consumers prioritize ethical practices, how can companies transform their models to ensure sustainability isn't just an afterthought but a core driver of both profit and long-term viability?

Guest: Karin Svensson, Chief Sustainability Officer, Volvo Group

Guest Bio: https://www.ciotalknetwork.com/contributor/karin-svensson/

Guest: Niklas Sundberg, Chief Digital Officer (CDO) & Senior Vice President, Kuehne+Nagel

Guest Bio: https://www.ciotalknetwork.com/contributor/niklas-sundberg/

More on this Episode: https://www.ciotalknetwork.com/sustainability-the-new-profit/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Agile methodologies, which once found their roots in software development, now influence boardroom decisions and corporate strategies. The challenge lies in truly understanding and implementing agility at all organizational levels. How can businesses extend the principles of agile thinking from their IT departments to their strategic planning sessions, ensuring a nimble and adaptable approach to challenges?

Guest: Brian Stewart, Deputy CIO and Director of Business Transformation , University of Alberta

Guest Bio: https://www.ciotalknetwork.com/contributor/brian-stewart

Guest: Jean Olive, Chief Information Officer, John Hancock

Guest Bio: https://www.ciotalknetwork.com/contributor/jean-olive/

Guest: Mario Lebar, Chief Information Officer, University of Manitoba

Guest Bio: https://www.ciotalknetwork.com/contributor/mario-lebar/

More on this Episode: https://www.ciotalknetwork.com/agile-mindsets-beyond-it-to-boardroom-strategies/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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The advent of AI, machine learning, and automation has fundamentally changed workplace dynamics. The challenge for modern organizations is ensuring their human workforce complements these technological advancements rather than competes with them. How can businesses harmonize their approach to maximize technical and human potential, especially when employees seek purpose and meaningful engagement in an increasingly automated world?

Guest: Riaz Yusuff, Chief Information Officer, Harper College Guest Bio: https://www.ciotalknetwork.com/contributor/riaz-yusuff/ More on this Episode: https://www.ciotalknetwork.com/navigating-the-human-asset-beyond-technology-strategy/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/