There is no way that any of us could have seen the Covid-19 pandemic  coming our way. 

This is something that none of us have ever experienced  before and in fact the people who taught us how to do our job had never  had to deal with anything like this either. Yes, there are things that  we could have done that would have allowed us to be better prepared, but  there was nothing that we could have done to be completely prepared.  

This is exactly how one CIO now feels…