Ah, email. What a powerful tool. What an utter nightmare!  

The person who has the CIO job probably uses email so often that they  no longer really spend that much time thinking about it. However, that  may be a mistake. What we forget is that email is a tool and if we can  learn how best to use it, then we can become more effective.  The good news is that email is something that the researchers have been  spending a lot of time taking a look at. Their goal has been to find  out how we can become smarter about how we use email at work in order to  boost the importance of information technology. 

Let’s take a look at  what their research has uncovered.