Most CIOs feel comfortable when they are dealing with the things that  they know the best which show off the importance of information  technology: servers, networks, software, firewalls, etc. 

However, in  order to be a successful CIO we also have to be good at dealing with  something else: people. In order to successfully manage  the people who work in the IT department we first need to make sure  that we understand how they think. If we can master this, then we’ll have smoother communication and stronger understanding of what motivates them. 

All of this will be good for our IT department.