In this episode, we explore Sacni Leon's remarkable 15-year journey at Logitech and her unexpected path into the circular economy. Her simple question - "Why are all these products coming back?" - sparked a transformation that would reshape how the company handles returns and reverse logistics.The conversation highlights key themes including the power of asking obvious questions, the unexpected connections between customer service and supply chain sustainability, and how hands-on warehouse experience can reveal hidden opportunities for circular innovation. Sacni's story demonstrates how one curious employee willing to challenge the status quo can drive meaningful change in corporate sustainability practices.