Jonathan Kraden, the section chief for customer experience in the cybersecurity division of the Cybersecurity and Infrastructure Security Agency at DHS, said by understanding their customers, they can ensure their services are used successfully.See Privacy Policy at <a href="https://art19.com/privacy" rel="noopener noreferrer" target="_blank">https://art19.com/privacy</a> and California Privacy Notice at <a href="https://art19.com/privacy#do-not-sell-my-info" rel="noopener noreferrer" target="_blank">https://art19.com/privacy#do-not-sell-my-info</a>.

Jonathan Kraden, the section chief for customer experience in the cybersecurity division of the Cybersecurity and Infrastructure Security Agency at DHS, said by understanding their customers, they can ensure their services are used successfully. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jonathan Kraden, the section chief for customer experience in the cybersecurity division of the Cybersecurity and Infrastructure Security Agency at DHS, said by understanding their customers, they can ensure their services are used successfully.See Privacy Policy at <a href="https://art19.com/privacy" rel="noopener noreferrer">https://art19.com/privacy</a> and California Privacy Notice at <a href="https://art19.com/privacy#do-not-sell-my-info" rel="noopener noreferrer">https://art19.com/privacy#do-not-sell-my-info</a>.

CISA instilling a customer-centric approach down to the program level

As digital and technological transformation takes hold, how can government leaders learn and share knowledge that can help them speed up innovation and better serve constituents? During this twice-monthly podcast brought to you by EY, we’ll share lessons learned, tactics and a look at what’s on the horizon. On Government Modernization Unleashed, you will hear directly from federal, state and local innovators and EY subject matter experts on the front lines of the most groundbreaking modernization initiatives.

Government

As digital and technological transformation takes hold, how can government leaders learn and share knowledge that can help them speed up innovation and better serve constituents? During this twice-monthly podcast brought to you by EY, we’ll share lessons learned, tactics and a look at what’s on the horizon. On Government Modernization Unleashed, you will hear directly from federal, state and local innovators and EY subject matter experts on the front lines of the most groundbreaking modernization initiatives.

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CISA instilling a customer-centric approach down to the program level

CISA instilling a customer-centric approach down to the program level