Alice Milligan, Chief Customer & Digital Experience Officer for Citi’s Global Cards business, explains how Citi is making banking more seamless and simple by putting customers at the center of everything.

Listen to this episode to learn:

● How Citi is testing assumptions with customers to design next-gen digital banking experiences, fast

● Why broad ownership and accountability gets employees more invested in a customer-centric company vision

● Why it’s so important to align with passionate people inside and outside the organization