Stacey Lacy is managing director at Citi where she leads its technology and operations for Asia, including consumer and corporate banking, capital markets, and wealth management.

A 25-year veteran at the bank, she is helping the bank digitize across all of its products, so as to better serve its clients and improve time to market.

Lacy spoke with DigFIn's Jame DiBiasio about migrating operation to cloud, using data to personalize services, navigating Asia's data sovereignty laws, and partnering with fintechs. She concludes by explaining where financial institutions lie along the curve of next-gen tech, including AI, blockchain, and 5G.

Timecodes:

0:00 - Stacey Lacy, Citi

1:59 - Digital transformation at Citi as it pivots out of some consumer markets

3:15 - Adopting cloud and cloud infrastructure

5:01 - Digitizing the client onboarding process

6:29 - Client data becoming an asset

8:37 - Legacy systems and transitions to the new

10:15 - Seeking operational efficiency in diverse Asia region

11:57 - Citi's approach to cloud architecture

13:38 - Personalization for HNW and corporate clients

15:00 - Asia's data sovereignty laws, and compliant solutions

17:35 - Partnering with fintechs, sourcing them, onboarding

21:34 - What fintech solutions is Lacy looking for today

22:26 - Are banks resisting digital transformation, and their end-to-end strategy

23:40 - Quick tour of next-gen tech, AI, digital assets, tokenization, 5G, IoT

28:36 - Talent and how to keep learning