IT backlogs. Shadow IT. Spreadsheet chaos.

In this episode, we explore how ServiceNow enables organizations to scale citizen development safely -empowering business users to build applications while maintaining platform governance.

Learn how a federated operating model, built-in guardrails, and tiered enablement can unlock innovation across departments without compromising control.

Whether you're leading a Center of Excellence or just getting started with App Engine Studio, this episode breaks down the strategy, structure, and metrics that make citizen development succeed.

🔍 Topics covered:

• Why IT backlogs create risk (and how citizen dev helps)

• Governance models: centralized, decentralized, federated

• Role of CoE, app review workflows, and enablement tiers

• What kinds of apps are a good fit (and what aren't)

• KPIs that show it's working