In this rebroadcast episode, ADJUSTED welcomes Karyl Bierwagen, Senior Catastrophic Resolution Specialist with Berkley Industrial Comp. In this episode, Karyl delves into the art of conducting a successful investigation of a workers' comp claim. She highlights the importance of balancing technical knowledge with empathy to navigate the complexities of claims investigations effectively.

Join us as we explore:

• Understanding Compensability: Grasp the essentials of what makes a claim compensable.
• Empathy in Investigations: Learn why empathy is crucial in the investigation process.
• Thorough Evidence Gathering: Discover the importance of collecting comprehensive evidence, including witness accounts.
• Technology's Role: See how technology can enhance investigative efforts.
• Tips for New Adjusters: Get valuable advice on effective questioning and listening skills.
• Building Relationships: Gain insights on fostering relationships through shared experiences.

Tune in to gain practical tips and insights that can help shape a positive and effective claims process!

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to [email protected]
For music inquiries, contact Cameron Runyan at [email protected]