Join Daniel Rayner and Shugufa Azimi, Process Improvement and Quality Manager, as they discuss all areas of business process management. How does process bring clarity and drive efficiency and ultimately better work? How can you get started documenting your organisations processes without much time, money or effort? The importance of collaboration when discussing processes? These are just a few of the questions they tackle as they explore what needs to be considered when implementing BPM in an organisation. Tune in for great advice on how having good processes will actually result in good quality, as opposed to tackling both as two separate issues!