Ron Przywara ITIL Certified Consultant IT Service Management Veris Associates, Inc. Classroom training vs. e-learning training: In the never-ending drive to get ahead of the curve, which road gets you to where you want to be? If the decision is made using numbers on a balance sheet the obvious choice would seem to be “e-learning”. The direct cost of distance learning is generally lower than a classroom instructor-led course (average 40%-60% less) and there’s no travel expenses (mileage, hotel, etc.). The choice though is not as simple as the expense. Like any business decision, the cost is an influence, but there are other components in the equation that require consideration. In this article we’ll take a look at some of the components, both positives and challenges, of e-learning and classroom instructor-led training and present you with the information to help you make an informed business decision. Why training in the first place? Define your goal. What do you want to accomplish with your newly acquired education? Is success measured by a certification, the physical proof of your knowledge? Or is achievement demonstrated by your application of a newly acquired perspective or capability? Perhaps it is a blend of both. The answer to the first question will in part drive the training method you choose. Objections to Classroom: Aren’t there books I can read? There is a great deal of published information available on almost every topic. What is appropriate for your current stage of understanding? What is appropriate for your end-goal? Individuals retain material at different rates, but in general adults follow these retention guidelines: o Adults retain approximately 20% of what they read o They retain approximately 50% of what they read and hear o The retention moves to almost 90% when adults read, hear and actively participate in the material I’ve had prior experiences with a lousy instructor. A past experience can have an influence in your decision, but don’t let a single poor instructor be your last memory of the classroom training experience. There are a great deal more instructors who show true passion for their students, the classroom experience and the material. I can’t be away three (four, five) days away from work. This is a challenge. The best way to overcome this barrier harkens back to the first question again “What do you expect to get out of training?” If your answer involves any of the following: o Career advancement o Improved job performance o Development of new opportunities The time away from work is required and involves commitment on your part and probably your company’s commitment. Instructor- led classroom education is a business decision and not a vacation planning event. You and your company have made a commitment to improvement, increased efficiency, greater effectiveness, insert training goal here________. Objections to e-learning: I can’t find the time to complete the course. Sitting in front of a PC regardless of location and reading material can be mentally taxing. The time away from the day-to-day focus of work is real when attempting distance learning. Distance learning requires a level of dedication to complete the material. The course window available to satisfy the time course can usually be stretched over multiple weeks. It’s boring sitting in front of a PC for hours. Again, we’re back at the commitment factor. Usually a distance learning course is designed to be completed in a number of shorter, palatable pieces just for this reason. There is generally an approach to the course materials that provides greater activity, visual stimulation or action designed to keep the attention of the student. Aren’t there books I can read? There is a great deal of published information available on almost every topic. What is appropriate for your current stage of understanding? What is appropriate for your end-goal? Individuals retain material at different rates, but in general adults follow these retentio