The KAM Club Podcast

Client Expectations Gone Wild? How to Tame the Beast

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Struggling to manage client expectations? In this episode, I’ll share practical tips on how to set and maintain clear boundaries without damaging client relationships.

Learn how to handle scope creep, set realistic expectations, and communicate effectively to keep projects on track and clients satisfied.

Whether you’re a seasoned account manager or new to client relations, these strategies will help you take control and avoid burnout.


Episode Highlights:

  • Understanding Client Expectations: Why it’s crucial to set clear boundaries from the start.
  • Managing Scope Creep: Recognizing the signs and addressing additional requests before they derail your workload.
  • Effective Communication: How to communicate your boundaries and manage client expectations without friction.
  • Tools and Tips: Practical tools and strategies to help you stay organized and ensure clients understand what to expect.


    • Key Takeaways:

    • Setting and communicating boundaries is essential for effective client management.
    • Consistency and proactive communication are key to managing client expectations.
    • Don’t be afraid to say no or redirect clients to the appropriate channels.


      • Resources Mentioned:

      1. Guidde - A tool for creating training videos with AI-powered voices or custom voice recordings. 
      2. Drift - A video screen sharing tool perfect for recording quick videos and sharing your screen.
      3. Upwork - A platform to hire freelancers for various tasks, including report merging.
      4. Show Notes - Expanded information from the episode https://tkcpodcast.com/043


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        For more tips on how to manage client expectations and improve your account management skills, subscribe to the podcast and visit https://www.thekamclub.com

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        The KAM Club PodcastBy Warwick Brown