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Clients & customers. You & Yours - June 10th 2015
Winifred Robinson hears from a listener who says he was pressed to use in-house financial advisor and she wants to know if an estate agent can force a buyer to use their in-house mortgage broker.
National Association of Estate Agents President Simon Gerrard joins me to explain what he thinks the right balance should be between an agents duty to his client, the seller and to his customer, the buyer.
Had we had time I would have challenged Simon's view that "it's an old view" that agents no longer just act for the seller, he suggests that they also have a duty to provide services for customers.
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By Henry PryorWinifred Robinson hears from a listener who says he was pressed to use in-house financial advisor and she wants to know if an estate agent can force a buyer to use their in-house mortgage broker.
National Association of Estate Agents President Simon Gerrard joins me to explain what he thinks the right balance should be between an agents duty to his client, the seller and to his customer, the buyer.
Had we had time I would have challenged Simon's view that "it's an old view" that agents no longer just act for the seller, he suggests that they also have a duty to provide services for customers.