We live in an era of near-frictionless design, where incredibly complex pieces of technology — like the smartphone — rarely require an instruction manual. For this we have to thank the world of user-experience, or UX design — a design practice that governs the shape, tactility, look, and understanding of the objects of everyday life. 

Cliff Kuang is someone who's spent a lot of time thinking about the history and ethics of this field, which recently culminated in the book, User Friendly: How the Hidden Rules of Design are Changing the Way We Live, Work & Play. He joins Blueprint to give us a brief introduction to the world of UX, and why we should all be a lot more critical about what makes design 'friendly'.

This was first broadcast on November 27, 2021.

Cliff Kuang wants to know how 'friendly' design really is

This program is no longer in production. Making sense of Australia’s place in the world, Between the Lines puts contemporary international issues and events into a broader historical context, seeking out original perspectives and challenging accepted wisdom.

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Cliff Kuang wants to know how 'friendly' design really is

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