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CLOSING SALES GAP WITH PEROSNAL AND PROACTIVE EXPERIENCE
There are many challenges facing the customer service industry and the most pressing is in the fact that many companies’ customers service is not a business priority. When the #1 goal is not a focus and aligned with business requirements, it leads to poor sales and customer experience with huge sales gap. Closing sales gap will therefore require personalized and proactive experience with your unique value proposition and real-time transformational benefits.
Today’s digital customers are now well informed and are demanding value for their money and time, so that brands cannot just rush their products to the market without added value to customer experience and no thought to how the experience feels for their customers. The business owners and employees must feel how the customers really feel, hence the need for business owners experience = employees experience = customer experience with personal and brand stories to close sales gap.
The people responsible for the value proposition, reputation, and communication of the brand must think alike as a team about allocating the right budget to customer service, while prioritizing customer experience to close sales gap with story formula and integration strategy. The story formula is used to determine the past, present, and future experiences, while integration strategy is used to measure the gaps between the past and present as well as the present and future.
The Integration strategy offers two key performance indicators used to actualize effectiveness, efficiency, and cost. It shows how the sales gap is closed and helps to detect failures towards sustainable development and scalability in customer experience. The more channels, customers, and sales the company successfully supports with personal story formula, the bigger the positive proactive impact and influence on customer service and the greater the overall customer experience, sales, and returns on investment. The customer must be the epicenter of the company, from the business owner to the employees, and in turn to the customers throughout the business cycle with integration technology.
This technology will allow the company to create a unified workflow, seamless, and frictionless service as well as close sales gap towards exceptional personal and proactive experience for customers, employees, and stakeholders.
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By John OsarenrenThere are many challenges facing the customer service industry and the most pressing is in the fact that many companies’ customers service is not a business priority. When the #1 goal is not a focus and aligned with business requirements, it leads to poor sales and customer experience with huge sales gap. Closing sales gap will therefore require personalized and proactive experience with your unique value proposition and real-time transformational benefits.
Today’s digital customers are now well informed and are demanding value for their money and time, so that brands cannot just rush their products to the market without added value to customer experience and no thought to how the experience feels for their customers. The business owners and employees must feel how the customers really feel, hence the need for business owners experience = employees experience = customer experience with personal and brand stories to close sales gap.
The people responsible for the value proposition, reputation, and communication of the brand must think alike as a team about allocating the right budget to customer service, while prioritizing customer experience to close sales gap with story formula and integration strategy. The story formula is used to determine the past, present, and future experiences, while integration strategy is used to measure the gaps between the past and present as well as the present and future.
The Integration strategy offers two key performance indicators used to actualize effectiveness, efficiency, and cost. It shows how the sales gap is closed and helps to detect failures towards sustainable development and scalability in customer experience. The more channels, customers, and sales the company successfully supports with personal story formula, the bigger the positive proactive impact and influence on customer service and the greater the overall customer experience, sales, and returns on investment. The customer must be the epicenter of the company, from the business owner to the employees, and in turn to the customers throughout the business cycle with integration technology.
This technology will allow the company to create a unified workflow, seamless, and frictionless service as well as close sales gap towards exceptional personal and proactive experience for customers, employees, and stakeholders.