In this week’s ITSM That Works4Me podcast, we unpack one of the biggest challenges in enterprise IT: "Fragmented incident response."

When ownership is split across multiple tools and teams, accountability vanishes — and so does productivity.

In this episode, we explore how Xurrent and its embedded AI, Sera AI, bring clarity, speed, and continuous improvement back into incident management.

From pre-incident prediction to post-incident learning — one platform, one flow, one source of truth.

🎧 Listen now to discover how unified incident management helps eliminate the Accountability Gap.