Sanjay Pal, Global VP and GM, Head of CX and Cloud Operations at IBM, equates many business experiences to lessons learned on the cricket pitch, “When you catch the ball, it doesn’t hurt. If you drop the catch, it can break your finger.”

In this episode of Net Effects Podcast, co-hosts Les Ottolenghi and Mark Bavisotto, talk with Sanjay about championing ideas and change, overcoming challenges, and relentlessly focusing on customer success.