Overview:

In this episode of the SMB Community Podcast, hosts James and Amy are back to delve into a series of key topics for IT professionals and managed service providers (MSPs). They discuss the recent CloudFlare outage and its relatively minimal impact on businesses, emphasizing the importance of adaptability. The episode's main focus is on how MSPs can stand out and provide value in a competitive and commoditized market by emphasizing unique selling propositions and customer-centric strategies. They also touch on the implications of leadership changes at Southwest Airlines and their potential impact on the airline's unique value proposition. Economic updates and their effects on business growth are reviewed, along with the continued significance of robust marketing efforts. The episode wraps up with lighter discussions about wildlife challenges in gardening and wishes for a happy Father's Day.

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Chapter Markers:

00:00 Introduction and Welcome

00:44 CloudFlare Outage Discussion

02:20 MSP Question of the Week: Standing Out in a Low-Cost World

11:54 Southwest Airlines Changes

15:59 Economic Update and Marketing Tips

18:26 Community Announcements and Freebies 

22:26 Father's Day Reflections and Closing Remarks

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