Our Guest: Cory Wheeler, Co-Founder + Chief Customer Officer of Zylo, a leading SaaS Management and Optimization platform with over $30 billion in SaaS spending under management. Zylo’s investor base includes Bessemer Venture Partners, GGV, and Menlo Ventures.

Episode Topics:

• Zylo’s “2023 SaaS Management Index” report 
• Cory’s view on a more challenging SaaS market environment - the 1st year with a decline in their platform-wide SaaS spend
• The drivers of SaaS spending declines, like reductions in force and underutilized apps 
• Stories of SaaS sprawl, including an organization with 49 different project management apps
• How vendor customer success teams need to prove value and ROI at every renewal
• The significant waste of unused licenses - 56% average monthly utilization in the 2023 Zylo SaaS Management Index
• Project Management Tools as a prime example of SaaS sprawl and underutilization
• Balancing SaaS tools for maximized ROI
• The emerging trend of SaaS negotiation services
• Importance of governance in managing SaaS applications within organizations - balancing prudence against undue bureaucracy.
• A smart insight into the role of Enterprise License Agreements in mitigating risks from “shadow IT”

Episode Resources:

https://zylo.com/reports/2023-saas-management-index/

https://www.saasletter.com/p/saasletter-cost-discipline-post-svb

SaaSMe Podcast on Spotify:

https://open.spotify.com/show/7IMpzGma3CYOXHcibXCvz3?si=ad5a24f4e8f54234

SaaSMe Podcast on Other Platforms:

https://podcast.zylo.com/public/112/SaaSMe-Unfiltered%3A-The-SaaS-Management-Podcast-c316deea

About Cloud Radio by Cloud Ratings:

Made for "full stack" cloud + SaaS operators, Cloud Radio covers all aspects of the business of software.

Our host - Matt Harney - is active on Twitter @saasletter and writes "SaaSletter", an investing-oriented SaaS newsletter on Substack.

https://cloudradio.cloudratings.com/

https://twitter.com/SaaSletter

https://www.saasletter.com/

About Cloud Ratings:

Cloud Ratings is a customer outcomes-focused, data-driven software research analyst firm. We exist to allow organizations to make more confident, lower-risk software purchasing decisions.

Our Cloud Ratings Category Reports combine user reviews with verified vendor data to impartially identify leading software products.

Built upon investigative customer interviews, our True ROI Reports quantify and provide 3rd party validation of a software product’s business value.

https://cloudratings.com/