<p>The Northridge Group’s Brandie Gatlin discusses coaching and training, and the two keys to delivering excellent contact center service.</p>

The Northridge Group’s Brandie Gatlin discusses coaching and training, and the two keys to delivering excellent contact center service.

Coaching and Training: Two Keys to Delivering Excellent Contact Center Service

The Northridge Group Podcast, Operations Made Better, offers key insights from a leading management consulting firm specializing in customer experience solutions and business transformation initiatives, utilizing data analytics and business process redesign to deliver results.

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Coaching and Training: Two Keys to Delivering Excellent Contact Center Service

Coaching and Training: Two Keys to Delivering Excellent Contact Center Service