Fans of Off the Record may recall my recent episode with Chris Petrilli, Director of Revenue Cycle of Operations at NYU Langone, who joined me to discuss his experience delivering a TEDx Talk on artificial intelligence. 

Chris was well prepared and delivered a great lecture, which you should definitely check out on YouTube. And on the podcast he sang the praises of a coach brought in to prep him and other NYU Langone staff for the big day on the big stage. 

My wheels started to spin, I reached out... and landed that coach for OTR.  

Susanna Baddiel is an actress, director, voice over artist and TEDx Speaker Coach. She works in both the UK and the US and is a founder member of Actors Shakespeare Company where she continues to act, direct and coach. She has more than 17 years of experience teaching public speaking, personal impact, presentation skills, leadership development, and executive coaching. 

It was my honor to host her in a bit of an offbeat show than the usual mid-revenue cycle topics. But I picked up a few pointers about public speaking that helped me, and I think you will too. 

This special episode kicks off November, a month in which I’ll be taking a deep delve into provider engagement. Odds are if you’re trying to engage providers you’ll have to present or educate, and Susanna offers some great advice and practical tips and takeaways. 

On this show we cover:

• Her background as an actress in Britain, transition into coaching, and eventually working with niche clients in science and medicine 

• Working with the team at NYU and Chris Petrilli—preparing them, building them up, and getting them ready for the big day. 

• Why preparation is everything in public speaking, as is gratitude for the opportunity 

• Balancing authenticity vs. general principles of good presentation 

• The differences between in-person and presenting on camera. Susanna offers some GREAT suggestions for being better on Zoom. 

• Books and other resources Susanna recommends