One of the challenges for me when working with customers is getting them to think about how to change their software process. Often they want to solve their problems, but no one wants to alter the way they work. Whether that's the protocol for capturing code or managing servers, it seems that changing the way we work is hard for many people. They want everyone else to change. Or they want a magic tool that solves problems without them changing the way they work.

Unfortunately, I'm not a magician.

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