Dave and Evan  discuss how Balto can improve CX with automated coaching with Founder and CEO Marc Bernstein.   

Marc Bernstein is the Founder and CEO of Balto, which offers real-time automated guidance for contact center agents.

Like most founders, Marc has made his share of mistakes. In particular, he noticed as a technology sales rep, that many of his mistakes were preventable - not to mention costly. Marc thought there should be a better way, that tech maybe tech can help. That’s when Marc realized he needed to start Balto. Balto listens to the call and offers real-time and post-call services.

Marc graduated from Washington University in St. Louis with a degree in Marketing, Psychology, and Entrepreneurship, and is on a mission to transform how organizations communicate with their customers.