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CODE. COLLABORATE. CONQUER Boost Engineering Productivity with Generative AI
In this episode, dive into a compelling Datamatics case study that demonstrates how AI transforms customer experience through seamless omnichannel support and intelligent automation:
Omnichannel AI support & predictive analytics: Datamatics helped a US-based client achieve an 80% boost in first-call resolution, ensuring 90% of calls were answered within 20 seconds and earning a 4.5 CSAT score
Noise cancellation solution: Implementation of an AI-driven noise cancellation system reduced average handling time by 12%, slashed repeat calls by 20–25%, and pushed CSAT from 81% to 90% .
Travel industry use case: Partnering with AccessFares, Datamatics deployed conversational AI and omnichannel support to streamline premium fare services, significantly improving reporting and customer satisfaction
Gain firsthand insights into how Datamatics harnesses AI to boost agent productivity, eliminate friction in customer interactions, and drive measurable CX improvements.
https://www.datamatics.com/resources/case-studies/know-how-ai-enhances-customer-experience
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By DatamaticsIn this episode, dive into a compelling Datamatics case study that demonstrates how AI transforms customer experience through seamless omnichannel support and intelligent automation:
Omnichannel AI support & predictive analytics: Datamatics helped a US-based client achieve an 80% boost in first-call resolution, ensuring 90% of calls were answered within 20 seconds and earning a 4.5 CSAT score
Noise cancellation solution: Implementation of an AI-driven noise cancellation system reduced average handling time by 12%, slashed repeat calls by 20–25%, and pushed CSAT from 81% to 90% .
Travel industry use case: Partnering with AccessFares, Datamatics deployed conversational AI and omnichannel support to streamline premium fare services, significantly improving reporting and customer satisfaction
Gain firsthand insights into how Datamatics harnesses AI to boost agent productivity, eliminate friction in customer interactions, and drive measurable CX improvements.
https://www.datamatics.com/resources/case-studies/know-how-ai-enhances-customer-experience