Tim Guleri and Marc Bernstein talk about the industry shifts in the contact center space, the growth & potential of the Contact Center as a Software (aka CCaaS) market, and the importance of building a resilient operation.

Tim Guleri, the Managing Director at Sierra Ventures, is a venture capital firm focused on emerging technologies with over $2 billion in assets. Tim has personal experience with leading and investing in contact centers as he helped build Scopus Technology, an $800 MM software company for customer support.