Host: Karol Skalowski, Senior ServiceNow Solution Consultant at SPOC

This 30-min session is dedicated to the topic: How to make your customers even more satisfied with service fulfillment done by your team on the ServiceNow Platform 🤔 ? Karol talks about features like branded emails, available integrations and communication channels that can be added to your existing Products and Applications to improve Customer Satisfaction. As a representative of these Employee and Customer Workflows, from the end user's point of view, Karol will introduce the KanoModel method

🔗 ServicePortal with Instagram Feel: https://www.spoc.eu/blog/service-portal-with-an-instagram-feel-design-cues-in-the-social-media-era/

🔗 3 reasons you should migrate to Employee Center: https://www.spoc.eu/blog/3-reasons-you-should-migrate-from-service-portal-to-servicenows-employee-center/