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CX Today's Susie Harrison hosts Cognigy CEO Philip Heltewig to discuss the company's plans for AI investments.

In this video, they cover:

• The involved Series C funding round process and what the outcome means for the business 
• Cognigy's plans for investment, including R&D and feature expansion
• How AI is accelerating interactions in the contact center
• Trends for generative AI in the contact center

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