EPISODE 162: Cognitive Dissonance or Preventing Public Ridicule "Cognitive dissonance is a term for the state of discomfort felt when two or more modes of thought contradict each other. The clashing cognitions may include ideas, beliefs, or the knowledge that one has behaved in a certain way." Psychology Today

Now for the definition in English. All 'normal' people hold the following belief's about themselves: they are good, honest, and competent people. This is not only what they feel about themselves but more importantly this is how they want others to perceive them.

Taking this further, we will do what it takes to avoid embrassing ourselves in front of others. I have used this concept during many years in a leadership role. If this is true, and my experience is it is close to being an absolute, it drives techniques that place people in the following bind: they are either carry out their assignments to the best of their ability or show themselves up as either incompetent or liars. This a situation we work hard to avoid.

Topics: Ensure Goals, Objectives, and Standards are clear Use the participatory tools of Vertical (Line of Sight to Business Goals) and Horizontal Alignment (Processes Based on Customer Value) Gain commitment for doing what is needed to support the tasks assigned Hold them accountable for their stated commitments