On our latest episode of the Cohen-Esrey Apartment Investors Podcast, Managing Director Karen Crouch shares how our property management teams focus on proactive customer fulfillment. She discusses our use of Net Promoter Score (NPS), 24-hour maintenance, market-competitive rates for renovated apartments, and our commitment to Lifestyles of Choice. We aim to create a positive loop between residents and team members, benefiting residents, staff, the local economy, and our capital partners who support our "Best B" multifamily vision.